Amazon.de

[loleqboleq]

Opýtaj sa Amazonu, aké sú aktuálne reklamačné podmienky pre SVK.

A myslím to úprimne, tam dostaneš najlepšiu info, ja som sa na to kedysi v minulosti dotazoval, tu je to, čo mi bolo povedané v októbri 2016

Spoiler: ukázať

Your guarantee for any product which is sold and fulfilled by Amazon.de lasts 2 years from the moment of the delivery.

If anything goes wrong with the item you should contact us. Customer service agent who receives your email, or your call will check in the system which are the options for your issue.

Based on our experience customers sometimes resolve issues directly with the manufacturer, e.g. when a spare part is broken. Amazon.de doesn't have an option for the replacement of the spare parts, but manufacturers mostly do.

Sometimes manufacturer cannot assist, and for those situations, if it is possible, we choose an option to send the item to our repair center.

Moreover, if the system doesn't offer a repair, nor contacting a manufacturer doesn't show any results we are offering, as a solution to your problem, a replacement or a refund. That depends on the availability of the item, and do we have it on stock.

For FBA items ( sold by our third party market sellers and fulfilled by Amazon.de) a refund is the only option because we do not have this item in our warehouse.

[Diablo1st]

Skôr som mal na mysli reálne skúsenosti s reklamáciami u amazonu. Papier znesie všetko.

Osobne som reklamoval tusším len SD kartu v alze a to bolo bez problémov.

[icefire]

Co Amazon napise, to aj splna. Toto nie je spolocnost, kde par Euro hra rolu, ako v nasich koncinach. Kludne mozes tomu vyssie napisanemu verit.

[Byah]

Ja som volakedy reklamoval sluchatka Logitech G930 cez ich online chat. Rozbili sa. Poslal som fotky a ihned odoslali dalsi kus a to som im este neodoslal tie rozbite. Necakali nez im pridu tie rozbite odomna. Samozrejme shipping na ich naklady.

[maniak]

Podobne, pokazene DVD s hrou pre x-box. Refund poslali skor, nez im dorazilo dvd na sklad.

[marek1212]

potichu zrusili free shipping ?

Thank you for taking your time to write to us.
I have checked all the information we possess for this matter and have to inform you the following.
Due to the change of our policies, the shipping rates for international deliveries have been amended.
These changes have been made due to the correction of the carrier service, meaning, contracts with our carriers have been changed and, in the future, we will try to find a more secure delivery for your orders.
We do tend to provide you with the most reliable carrier service available and do our best to constantly improve our services. In case of any unpredictable outcome, such as lost shipment, rest assured you are completely safe and that you will not bare any loss. But we will, of course, try to keep these situations to a minimum.
While there was free shipping for your country before, unfortunately, this option is no longer available. Which is why current delivery rates for your country (Slovakia) are as follows:
Slovakia
Shipping OptionItemDelivery Rates**Standard Delivery
(5-9 working days)music, DVD, software, video games (excl. consoles)€6.99 per delivery
Standard Delivery
(5-9 working days)all other items*€8.49 per delivery
Express Delivery
(2-4 working days)all items eligible for "Express Delivery"€14.49 per delivery

https://www.amazon.de/gp/help/customer/ ... 6C8E6568A8

[stiv]

Uz to tu bolo nejaku stranu dozadu.

[Matej.T]

Sa to tu rozoberalo cca pred 1 týždňom

[loleqboleq]

Celkom pohoda, spravil som objednávku 1. augusta, 5 vecí (v nedeľu ráno mi prišlo upozornenie, že to odoslali a dnes (dodanie malo byť najskôr zajtra) to už doniesla SPSka.
I keď musím dodať, že štand. doručenie a na 5 vecí som musel platiť 12,49€ na poštovnom...

[stiv]

Moj balik mal zdrzanie lebo to poslali s nejakou postou alebo cim a dopravca mal problem s makcenmi v adrese. Bola to asi 6-7 objednavka a nikdy sa to este nestalo. Potom tam pisalo ze dopravca vyriesil problem s adresou a balik uz je na ceste. A mam si to opravit.

[loleqboleq]

Ty dávaš na int. web adresu s diakritikou?...Inak, mňa by nakakalo, ak zaplatím cez 12€ na pošte a príde mi to na poštu a ešte si pre to musím ísť...

[stiv]

Jasne. Nenakupoval som v Japonsku tak snad zvladnu š a á. UPS to zvlada roky ale ATPOST Carrier mal zjavne nejaky problem.

Oboje doslo kurierom. Kupoval som 3 veci v dvoch objednavkach a jednu mi rozdelili. Cize dosla vec z prvej objednavky s tou z druhej a potom dosla vec z prvej.

Přepravce vyřešil problém s vaší zásilkou, ale doručení se zpozdí nejméně o jeden den.
Wien, AT

[loleqboleq]

Tak u mňa to tak nebolo, keď mi raz niečo posielali z Holandska a z nejakého dôvodu to do UPS prišlo s hatlaninami namiesto diakritiky...ak by som nemal tracking, tak sa ten balík ku mne nikdy nedostane..

[Leon]

Ak produkt nepredáva amazon ale rovno predajca, dá sa mu nejak napísať ? Nejak to neviem nájsť.

[loleqboleq]

Samozrejme, klikni si v zozname ponúk pre nejaký produkt na meno predajcu, otvorí ti jeho kartu a vpravo hore bude tlačidlo "Ask a question".