Hi there!
You will need to nominate a new secret question and answer, both of which must be different to the previous ones. Please choose from the list below:
- First elementary school I attended?
- The high school I graduated from?
- Mother's city of birth?
- Father's city of birth?
- Your city of birth?
- Name of your first pet?
- Best friend in high school?
- Model of your first car?
- Your favourite sports team?
- Your first employer (company name)?
The answer to the question does not necessarily have to be the right one, but can be an answer that only you will know.
Please note that your account secret answer is the security key to your account. We therefore recommend that you do not share it and remain the only person to know it. Please therefore make sure that the answer cannot be guessed while it is still easy for you to remember it. As account security is the sole responsibility of the account holder, we need to make sure you secure your account in order to prevent any risks to the integrity of your account.
Please reply with the following information in the form of a text document file (e.g. a Notepad or Word document), as an attachment to your reply:
- Battle.net Account Name: The current account name (email address) you are using to login.
- NEW Battle.net Secret Question and Answer
- Name: The full name that the account was created with
For security reasons, we ask that you do not write your account details in the main body of your ticket reply.
We will also require:
- A legible scan or photo of a piece of government-issued photo identification, such as a passport or driving license
As soon as we have received this information, we will process your request.
We invite you to visit our official Blizzard Customer Support Videos, where you will be able to find troubleshooting solutions to the most common issues such as account security:
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http://www.youtube.com/user/BlizzardTutorial>
Please note that our videos only have English voiceover. However, subtitles are available in all of our supported languages. To change subtitles, mouse over the 'CC' icon below the video and select the language of your choice.
If there is anything else at all we can help with, please do not hesitate to contact us again!
Hope you have an awesome day,
Game Master Dwynmathy
Blizzard Entertainment